Delete your Sugoa Ko account

Last updated: July 2026

You can ask us to delete your Sugoa Ko account and the personal data linked to it at any time. This page explains how to request it, what gets deleted, and the limited records we are required to keep.

How to delete your account

• In the app (instant) — open Profile → Delete my account, confirm, and your account and personal data are deleted right away.
• By email — or write to support@sugoa-ko.com from the email address on your account, with the subject “Delete my account”. We verify the request comes from the account owner, then process it within 30 days and confirm once it is done.

What we delete

• Your profile — name, mobile number, email, city, avatar, and GCash payout number.
• Magpasugo verification data, including any government-ID photos you uploaded.
• Your marketplace listings, skill listings, and errands you posted.
• Your in-app chat messages and support conversations.
• Your ratings, reviews, and push-notification subscriptions.

What we must keep, and for how long

For legal, tax, and anti-fraud reasons we retain a limited set of transaction records — such as payment and payout references, amounts, and dates for completed escrow transactions. These are kept only as long as required by Philippine law (generally up to 10 years for financial records) and are then deleted. We also briefly retain data needed to resolve any open dispute until it is settled. Retained records are minimised and are not used for any other purpose.

Before you delete

• Settle or cancel any in-progress errands, sales, or payouts first — deletion cannot proceed while money is held in escrow for you.
• Deletion is permanent. You would need to sign up again to use Sugoa Ko afterwards.

Questions about your data or this process? Contact support@sugoa-ko.com. See also our Privacy Policy.